Tuesday, 19 March 2019

Customer Care Representative recruitment at Fastizers Food and Confectionery Limited, 19th March, 2019

Fastizers Food and Confectionery Limited started with its first production of cookies 5 years ago, desiring to cater to its immediate community. This first batch of home-made Fastizers Cookies, produced with less than N1,000, got so much positive feedback it inspired the production of subsequent batches, however still on a small scale from a home-kitchen.
We are recruiting to fill the position of:
Job Title: Customer Care Representative

Code: CSR
Location: Lagos

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Resolve customer complaints via phone, email, mail or social media
  • Build sustainable relationships of trust through open and interactive communication
  • Feedback to the management on customer’s complaint.
  • Maintain the database of customers.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
  • Manage large amounts of incoming calls
  • Generate sales leads and do prompt follow up
  • Maintain the database of customers.
  • Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
  • Manage large amounts of incoming calls
  • Generate sales leads and do prompt follow up
Requirements
  • Should be able to speak English fluently and a bit of hausa and igbo
  • Minimum of 1 year relevant work experience.
  • Determination and the drive to work attend to people’s request
  • Good attention to details and must be timely.
  • Must possess SSCE/OND
  • Product Knowledge, Problem Solving, Market Knowledge and Documentation Skills
  • Ability to resolve conflict



How to Apply

Interested and qualified candidates should send their Resume to: [email protected] with the code CSR as the subject of the mail.
Application Deadline 5th April, 2019.

Note:
 Only applicants that meet the above criteria will be contacted.

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