Tuesday, 19 March 2019

Job For Customer Service Officer In A Dry CleaningCompany

LeadHire Limited – Our client, a Dry Cleaning Company is recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer

: Lagos
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media
  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback.
  • Reconcile accounts at the close of business.
  • Other assigned duties.
  • Minimum of B.Sc certification with a minimum of 1 year experience in similar position.
  • An excellent communicator.
  • Computer Proficiency.
  • A cheerful personality.
  • Female Preferred for this position.

How to Apply

Interested and qualified candidates should send their CV and Applications to: [email protected] with “Customer Service Officer” as the subject of the email.
Application Deadline 24th March, 2019.

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