Sunday, 18 August 2019

Customer Service Representative recruitment at TechAdvance Limited

TechAdvance is a payment application development company with a strategic focus in developing and deploying niche payment companies to serve the needs of large public and private sector organisations in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Reporting Line: Marketing/Business development Officer
Job Purpose
  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Responsibilities
  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Advise on company information.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.
Requirements
  • Strong phone contact handling skills and active listening.
Skills:
  • Excellent communication skills.
  • Documentation Skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer Service.
  • Listening Skills.


How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd August, 2019.

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