Monday, 30 March 2020

Customer Intelligence Analyst in an Integrated Fintech Company

Innovectives, an integrated fintech company, is a Payment Facilitator, licensed Agent Banking Services Provider, inter-bank Payment Aggregator as a well as a certified mobile Point of Sale solution provider.
Innovectives facilitates digital, mobile and e-payment payment services such as Customer-to-Customer [C2C] Business-to- Business [B2B], Business-to-customer [B2C], Customer-to-Business [C2B], Business-to-Government [B2G], Government-to-Citizen [G2C] transactions across Africa.
We are recruiting to fill the position of:
Job Title: Customer Intelligence Analyst
Location: Lagos
Job Description
  • Analyze large amounts of information to discover trends and patterns
  • Define Data Governance Standards within the Organization
  • Build Predictive models and Machine learning algorithms
  • Ensure Quality Data for regulatory purposes
  • Drive Customer Feedback Management within the Organization
  • Preparation of Reports and presentation of information using data Visualization techniques
  • Analyze Customer Performance and Provide insights
  • Evaluate and analyze user experience processes and provide guidance on improvement across various touch points
  • Drives discussion of key metrics with interpretation, hypothesis and proposes action
  • Aid in the realignment of all Data goals within the Organization
  • Drive improved data quality for effective analytics and decision making
  • Develop Data Models for the Organization
  • Evaluate Data Models and Physical Databases for variances and discrepancies
Minimum Experience:
  • Candidate should have 3 years cognate experience working in a similar role.
  • Must have strong knowledge of data analysis, data management and business intelligence reporting using excel
  • You must be skilled at analysing customer feedback metrics and handling displeased customers.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email
Application Deadline  10th April, 2020.

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